Complaints Handling

Complaints Handling Process

BWP has a complaints handling policy to ensure all security holders are dealt with fairly and promptly.

Any security holder wishing to lodge a complaint, can do so verbally or in writing as per below.

You can contact us by one of the following methods:

In Writing:

By email to:
The Manager


By post to:
The Managing Director
BWP Management Limited
Level 14 Brookfield Place Tower 2, 123 St Georges Terrace, Perth WA 6000

By Phone:

(08) 9327 4356


Please tell us:
  1. Your name
  2. If your complaint relates to the units you hold in BWP Trust, or a distribution relating to that holding, please provide the name and address under which those units are recorded on the register
  3. Your preferred contact details
  4. What your complaint is about and the resolution you are seeking

Your complaint will be acknowledged within 24 hours or as soon as practicable.

We will try to resolve your complaint as quickly as possible and keep you informed of progress.

If it takes longer than 5 business days to resolve your complaint we will confirm the outcome to you in writing. We will aim to have resolved your complaint within 30 days.

Your right of review

AFCA’s services are free. AFCA may be contacted at:

+61 1800 931 678 (freecall)
The Australian Financial Complaints Authority Limited(AFCA)
GPO Box 3
Melbourne, VIC 3001